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Shipping & Delivery Policy

Every order is dispatched from our New Delhi atelier once your piece is complete. Here's what to expect from production through to delivery.

  1. Step 01

    Processing Time

    Because every piece is made to order, production time depends on the amount of embroidery and detailing involved, from a few days for simpler prêt pieces to several weeks for heavily embellished bridal couture. We'll share an estimated timeline with you when your order or consultation is confirmed.

  2. Step 02

    Domestic Shipping

    We ship across India, and the shipping charge is confirmed at checkout. Once your order is dispatched, delivery typically takes 3–5 business days depending on your location.

  3. Step 03

    International Shipping

    We ship internationally on request. Shipping costs are calculated at checkout based on destination, weight, and dimensions, and we'll confirm an estimated delivery date once your order is confirmed.

  4. Step 04

    Customs, Duties & Taxes

    International orders may be subject to import duties, customs fees, or local taxes charged by your country. These are the customer's responsibility and aren't included in our shipping charge. We recommend checking with your local customs authority before ordering.

  5. Step 05

    Dispatch & Tracking

    We don't dispatch orders on Sundays or national holidays. Every piece is quality-checked before it leaves our New Delhi atelier, and we'll share tracking details with you as soon as it's on its way.

  6. Step 06

    Delivery Delays

    We work with trusted courier partners, but we're not responsible for delays caused by circumstances outside our control, such as customs holds, weather, or courier disruptions. We'll do our best to help you track your order if this happens.

  7. Step 07

    Damaged or Lost in Transit

    If your order arrives damaged or doesn't arrive at all, please let us know within 48 hours of the expected delivery date so we can help resolve it. See our Refund & Return Policy for how we handle damaged or defective orders.

Need Help?

For questions about an order in transit, reach our studio team at info@swatigoel.com or +91 99994 32285, Monday to Saturday, 10am – 7pm.

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